Refund & Cancellation Policy

We want Certus to be worth it. This page explains how cancellations and refunds work.

Cancel anytime

You can cancel your subscription at any time from the Billing page ("Manage subscription"). When you cancel, you keep access until the end of the period you've already paid for, and you won't be charged again.

Refunds

If you're not satisfied, email support@certus.websitewithin 7 days of your initial subscription charge and we'll refund that payment. Renewal charges are generally non-refundable once the new period begins, but reach out — if something went wrong, we'll make it right.

Tutor credit packs

One-time purchases of Associate tutor credits are non-refundable once the credits have been added to your account, except where required by law.

How to reach us

For any billing question or refund request, email support@certus.websitefrom the address on your account and we'll respond promptly.